Bogus AT&T AutoPay Charge. What Can I Do?

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
4 posts
brettbennett
Green Member
Green Member
 
Posts: 15
Joined: Fri Jul 11, 2014 4:26 pm
Location: Newport, Arkansas

Bogus AT&T AutoPay Charge. What Can I Do?

Postby brettbennett » Wed Nov 12, 2014 4:13 pm

About a week ago, AT&T charged me $700 because I am on AutoPay to my Amex. I called them on the phone and we settled that there was a mistake and I was told they would look over it. Yesterday, they decided that it was $310 over what it should have been, but all they did was credit it to my AT&T account, even when I called and asked for them to credit it to my Amex. Anyway, this leaves me with a $700 AT&T charge that I have to pay by the end of the month. Can I dispute this or is there anything else I can do?
TransUnion - 814
Equifax - 825
Experian - 850


MB131174
Centurion Member
Centurion Member
 
Posts: 512
Joined: Mon Mar 05, 2012 10:58 am
Location: PA

Postby MB131174 » Wed Nov 12, 2014 5:31 pm

and another story that makes me glad i'm not on autopay. honestly, i think unless at&t changes their mind you have to pony up the $700.
stalk me
KIK: WMB1974

flan
Centurion Member
Centurion Member
 
Posts: 387
Joined: Tue Apr 09, 2013 10:16 pm
Location: chicago

Postby flan » Wed Nov 12, 2014 6:06 pm

brettbennett wrote:About a week ago, AT&T charged me $700 because I am on AutoPay to my Amex. I called them on the phone and we settled that there was a mistake and I was told they would look over it. Yesterday, they decided that it was $310 over what it should have been, but all they did was credit it to my AT&T account, even when I called and asked for them to credit it to my Amex. Anyway, this leaves me with a $700 AT&T charge that I have to pay by the end of the month. Can I dispute this or is there anything else I can do?


dispute the amount of the overcharge. Refunding money to themselves is not the same thing as correcting the over billing.

brettbennett
Green Member
Green Member
 
Posts: 15
Joined: Fri Jul 11, 2014 4:26 pm
Location: Newport, Arkansas

Postby brettbennett » Wed Nov 12, 2014 8:38 pm

I put in a dispute and I won't have to pay until it is resolved.
TransUnion - 814

Equifax - 825

Experian - 850



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 2 guests