Amex Nov. 2014 website redesign

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jeffysdad01
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Amex Nov. 2014 website redesign

Postby jeffysdad01 » Thu Nov 06, 2014 11:16 am

OK. So I log on this morning and the new design looks OK except I am unable to scroll through the "offers for you" section on the home page or the offers I've already added to my account, either. It won't work in the latest version of Safari or the Seamonkey browser.

I call Amex and they say it works in MS Internet Explorer, which I don't have and will NOT be getting.

Has anybody had a similar experience?

Amex website is always nice-looking, but it is overly complicated and too fancy. I've had problems like this in years past with browser compatibility. If it won't work with my preferred browser, I'll stop using the card. It's not worth the bother to me. I never have this kind of issue with ANY other bank/credit card/brokerage websites, ever.


thom02099
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Postby thom02099 » Thu Nov 06, 2014 1:02 pm

jeffysdad01 wrote:OK. So I log on this morning and the new design looks OK except I am unable to scroll through the "offers for you" section on the home page or the offers I've already added to my account, either. It won't work in the latest version of Safari or the Seamonkey browser.

I call Amex and they say it works in MS Internet Explorer, which I don't have and will NOT be getting.

Has anybody had a similar experience?

Amex website is always nice-looking, but it is overly complicated and too fancy. I've had problems like this in years past with browser compatibility. [color="red"]If it won't work with my preferred browser, I'll stop using the card. It's not worth the bother to me[/color]. I never have this kind of issue with ANY other bank/credit card/brokerage websites, ever.



Your call, but seems a bit extreme. I understand the frustration, but there are alternatives to IE. I've used Mozilla Firefox and Google Chrome with the AMEX website, and both work fine with it. You may want to consider one of those as an alternative to both IE as well as your current browsers.

ETA: There are many companies that support preferred browsers. I have an opposite problem, that being that my City Utilities company doesn't work at all with IE. So I use Mozilla Firefox instead, and it works fine. One adapts to specific needs, in order the use on-line services. My alternative? Mail or drop off a check. That would be a step backward.
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jeffysdad01
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Postby jeffysdad01 » Thu Nov 06, 2014 1:15 pm

Mozilla is the browser in the Seamonkey suite. I use one browser (Safari) for my personal stuff and another (Mozilla) for business. I don't want to use more than one browser to manage my personal finance accounts, and I don't feel like migrating everything to a different browser just because Amex feels like they can't be bothered to support Safari (or any other popular browser). Like I said, Amex is the ONLY company that I do business with that has created this kind of problem for me (and more than once, like I said). As far as I'm concerned, this and the fact that you can't email Amex customer service and their reps all seem to be overseas makes them one of the worst options for customer service among credit providers.

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lobbythis
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Postby lobbythis » Thu Nov 06, 2014 1:46 pm

Is this when you are logged in only?

jeffysdad01
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Postby jeffysdad01 » Thu Nov 06, 2014 1:48 pm

You have to be logged in to use the site

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nismoZtuner
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Postby nismoZtuner » Thu Nov 06, 2014 2:03 pm

i use "Google Chrome" over all the other browsers
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710
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thom02099
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Postby thom02099 » Thu Nov 06, 2014 3:59 pm

jeffysdad01 wrote:Mozilla is the browser in the Seamonkey suite. I use one browser (Safari) for my personal stuff and another (Mozilla) for business. I don't want to use more than one browser to manage my personal finance accounts, and I don't feel like migrating everything to a different browser just because Amex feels like they can't be bothered to support Safari (or any other popular browser). Like I said, Amex is the ONLY company that I do business with that has created this kind of problem for me (and more than once, like I said). As far as I'm concerned, this and the fact that you can't email Amex customer service and their reps all seem to be overseas makes them one of the worst options for customer service among credit providers.


Sounds like your choice is pretty clear -- jettison AMEX if it's not meeting your needs.
Retired, and in the process of retiring cards!
EQ = 846 EX=828 TU = 836 as of 02/2016

Brad Bishop
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Postby Brad Bishop » Thu Nov 06, 2014 6:53 pm

I've seen both the old and new Amex site and they seem a bit thin on functionality while the newer version seems to be prettier.

I used to have an Amazon Visa and the Chase site was a bit thin, too.

One site that really does look good: Discover

They get it right. They got their app (iPhone) right, too. The Amex, and Chase app, for that matter - both very minimal. It's like the managers at Amex and Chase said, "Get me one of those iPhone Apps by this weekend! I don't care what it does! We need a presence in the App store!!!" Whereas Discover seem to actually think it through and have a team who understood mobile app development and use.

MB131174
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Postby MB131174 » Thu Nov 06, 2014 7:19 pm

all hail google chrome! (said from my macbook pro)
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flan
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Postby flan » Thu Nov 06, 2014 8:50 pm

jeffysdad01 wrote:OK. So I log on this morning and the new design looks OK except I am unable to scroll through the "offers for you" section on the home page or the offers I've already added to my account, either. It won't work in the latest version of Safari or the Seamonkey browser.

I call Amex and they say it works in MS Internet Explorer, which I don't have and will NOT be getting.

Has anybody had a similar experience?

Amex website is always nice-looking, but it is overly complicated and too fancy. I've had problems like this in years past with browser compatibility. If it won't work with my preferred browser, I'll stop using the card. It's not worth the bother to me. I never have this kind of issue with ANY other bank/credit card/brokerage websites, ever.


It works in modern firefoxes. What version do you have?

Also, it's a moron sideways scrolling piece of crap, designed by a moron who needs to have his brain tuned with a few sharp raps of a large hammer. Make sure you're scrolling the moron way, and not up and down.



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