Amex Nov. 2014 website redesign

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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Vattené
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Postby Vattené » Thu Nov 06, 2014 8:57 pm

I can't blame you for not using it if they aren't meeting your needs. Personally, the website (or app) is the only way I ever interact with a credit card company aside from the very rare phone call to customer service.

I've also found that the Amex app leaves a lot to be desired, especially since I was so used to Discover for so long. Discover's app has just about all the functionality as the website. What bothers me the most about Amex in general so far is it takes a while for pending charges to show up whereas with Discover it is instantaneous. I also set text notifications to be sent to me for any amount of money. If Amex offers this (even for a minimum amount), I've yet to find it.
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now


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CarefulBuilder14
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Postby CarefulBuilder14 » Fri Nov 07, 2014 8:05 am

Vattené wrote:I can't blame you for not using it if they aren't meeting your needs. Personally, the website (or app) is the only way I ever interact with a credit card company aside from the very rare phone call to customer service.

I've also found that the Amex app leaves a lot to be desired, especially since I was so used to Discover for so long. Discover's app has just about all the functionality as the website. What bothers me the most about Amex in general so far is it takes a while for pending charges to show up whereas with Discover it is instantaneous. I also set text notifications to be sent to me for any amount of money. If Amex offers this (even for a minimum amount), I've yet to find it.


The Discover app is pretty nice.

The speed with which pending charges appear does vary from transaction to transaction, but I've never noticed either one of Amex or Discover being much quicker than the other as far as showing transactions quickly. I don't think either of us has a valid statistical sample, though. Edit: I mostly review transactions with the websites, not with the mobile apps.

Amex does have a pretty good set of notifications. The new website has 'manage account alerts' on the right side, and you can get an email or text whenever there's a purchase where the card is not present (and many other alerts).
Wallet: Prestige CSP SchwabPlat Freedom It Hyatt SallieMae AAPlat
SD: Arrival BrooksBros BCE ED IHG
Letting new accounts cool off since May
Really not sure what I'll add next or when

popamode72
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Postby popamode72 » Fri Nov 07, 2014 8:33 am

My favorite aspect about the Discover app is how it lets me use touch ID to log in and how I can use my finger to slide the screen so I can see a short summary of what's going on with my account. In that respect, I like them the best out of all the mobile banking apps I have on my iPhone.
Macy's TLs (21k), Lowes (17k), CSP (10k), Sam's Club (10k), Nordstrom (5k), AARP (4.2k), Freedom (3k), Discover (1.5k), Quicksilver (2k), BoA (3k), Barclaycard Arrival (2.5k), Amazon Store (6k), Paypal (4.9k), Sam's Club MC (3.6k), Walmart MC (1.2k)

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Vattené
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Postby Vattené » Fri Nov 07, 2014 12:47 pm

CarefulBuilder14 wrote:I don't think either of us has a valid statistical sample, though.

That is certainly true. I just know I always get a text alert the second I swipe my Discover card. I can go into the app right away and see it is pending. It has taken Amex a few minutes in my experience.

It's no great inconvenience, but the credit card market is flooded with competition and dammit I just want them to grovel for my business and cater to my every fleeting whim!
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

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nismoZtuner
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Postby nismoZtuner » Fri Nov 07, 2014 2:08 pm

MB131174 wrote:all hail google chrome! (said from my macbook pro)


Image
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710
BankofAmerica Cash Rewards [2k] I American Express Blue Cash Everyday [3K] l Discover IT[2.5]
American Express Premier Rewards Gold [NPSL] I Marriott Rewards Premier [5k]
Chase Sapphire Preferred[7.3]
Inquires: TU(?) EX(?) EQ(?)
TCL-$19,800
Age-22

Jarrodpd
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Postby Jarrodpd » Sat Nov 08, 2014 8:26 pm

Vattené wrote:That is certainly true. I just know I always get a text alert the second I swipe my Discover card. I can go into the app right away and see it is pending. It has taken Amex a few minutes in my experience.

It's no great inconvenience, but the credit card market is flooded with competition and dammit I just want them to grovel for my business and cater to my every fleeting whim!


Since I have set up my Amex cards in apple pay, the notification comes through immediately. Even when I do go into the Amex app it is there under the pending section in recent charges.
[size=80]USAA Secured Mastercard: $600 @9.9% APR
USAA Platinum Mastercard: $1500 @12.9% APR CLIed to $2500
American Express HHonors no AF: $2900 @17.24% APR CLIed to $8700
American Express Premier Rewards Gold: NPSL
American Express Platinum: NPSL

Exp: 721|Equ: 708|Tu: 729 (5th October 2014)[/size] | Exp: 743|Equ: 734|Tu: 743 (3rd December 2014)

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Vattené
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Postby Vattené » Sat Nov 08, 2014 9:22 pm

I don't have an iPhone, but even if I did I wouldn't be comfortable using Apple Pay. I've read a little about the security of it, but that is still not the sort of thing for which I want to be an early adopter.
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

Jarrodpd
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Joined: Fri Oct 03, 2014 12:45 pm
Location: Houston, Tx

Postby Jarrodpd » Sat Nov 08, 2014 11:44 pm

Vattené wrote:I don't have an iPhone, but even if I did I wouldn't be comfortable using Apple Pay. I've read a little about the security of it, but that is still not the sort of thing for which I want to be an early adopter.


I don't see why people view it so negatively, Its equivalent to EMV cards because it is based off a tokenization system. It also requires a finger print, I'm sure you could hack your way around it but it would take some work. And I don't think it keeps the NFC chip active at all times versus normal pay wave cards.
[size=80]USAA Secured Mastercard: $600 @9.9% APR

USAA Platinum Mastercard: $1500 @12.9% APR CLIed to $2500

American Express HHonors no AF: $2900 @17.24% APR CLIed to $8700

American Express Premier Rewards Gold: NPSL

American Express Platinum: NPSL



Exp: 721|Equ: 708|Tu: 729 (5th October 2014)[/size] | Exp: 743|Equ: 734|Tu: 743 (3rd December 2014)



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