- Centurion Member
- Posts: 4047
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
VattenÃ© wrote:I can't blame you for not using it if they aren't meeting your needs. Personally, the website (or app) is the only way I ever interact with a credit card company aside from the very rare phone call to customer service.
I've also found that the Amex app leaves a lot to be desired, especially since I was so used to Discover for so long. Discover's app has just about all the functionality as the website. What bothers me the most about Amex in general so far is it takes a while for pending charges to show up whereas with Discover it is instantaneous. I also set text notifications to be sent to me for any amount of money. If Amex offers this (even for a minimum amount), I've yet to find it.
The Discover app is pretty nice.
The speed with which pending charges appear does vary from transaction to transaction, but I've never noticed either one of Amex or Discover being much quicker than the other as far as showing transactions quickly. I don't think either of us has a valid statistical sample, though. Edit: I mostly review transactions with the websites, not with the mobile apps.
Amex does have a pretty good set of notifications. The new website has 'manage account alerts' on the right side, and you can get an email or text whenever there's a purchase where the card is not present (and many other alerts).
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt, Arrival
May close or PC: Prestige, BrooksBros
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech