CarefulBuilder14 wrote:I'm not from Colorado. Why is it not surprising?
Do they have a reputation for bad service? Or for treating all customers the same, regardless of spending ability?
I can understand why some places don't give special treatment to Platinum or Centurion holders. A Centurion holder at a fancy restaurant might order $1000+ of heavily marked-up alcohol for their party, when other customers are ordering cheaper drinks and low-margin food. There is economic sense to pamper the big spenders, so a restaurant might set aside a table or two just in case a big spender shows up.
At a fast food restaurant, a Centurion holder wouldn't get to cut the line or have a table reserved. There's just no economic justification to give favors to anyone when every customer is getting a $5 meal.
I think this is a bit funny that you'd say those in the same breathe or paragraph.
I encounter people with little spending power as well as great spending power alongside slap me silly spending power
it's usually the middle folks that are the most haughty; ones that will have great expectations and be very vocal about it, dramatic flair and what not
whetheras the slap me silly ones..they're more quiet. they will ask for it but not demand. more polite and pleasant to deal with and while I'll give everyone the same type of service..great if not above and beyond imho
I usually will dig at it harder for those who are more respectful and grateful
which is why those who have little spending power will probably get the same persistent manner as the slap me silly ones
I notice the same type of behavioral towards myself..I explained what happened for one of my clients while overseas in Thailand and although we couldn't get the end result that we wanted after escalating it several times over; she volunteerly sent an email of apology and, a cash card of $50.
attitude wins over cash everytime