yfan wrote:I'm sorry, but the tone I detect in the OP is one of entitlement, not just high expectations. "I have a Platinum card, so I'm important, so I am entitled to any ticket/reservation anywhere and I am entitled to be treated like a celebrity." That isn't how it works. When something is sold out, it's sold out. Your platinum card isn't your golden ticket to everywhere.
Going back and reading it, I got a bit of that as well. You're right, the Platinum Card doesn't make you special. If you're a current or formal president, a celebrity, or some other person of wealth or status, someone will make room for you. "I have a Platinum Card" isn't that.
I know that they offered presales to certain events which you may find useful. I never did. It may happen once in an odd moon but it was rare that I was interested in their offers or that they fit my schedule back when I had the Platinum Card.
I never used it for such but I suspect that if you wanted to make travel arrangements, as an example, you could call them up and say, "I want to travel to Miami for a week in December. Please book me a flight from here to there and arrange a stay at a nice hotel," that they'd do it. They're not going to arrange a limo for you, unless you specifically ask for one, as it'll be assumed that you'll take an airport shuttle or cab to the hotel. Also, if you specify the hotel but that hotel is all booked up, they can't make another room for you, but they'll likely call you back with an alternative to get your permission.
I wouldn't expect that they'd automatically book you first class on the plane, but instead just coach, and I wouldn't expect them to find any discounts for alternative airlines or deals on neighboring hotels. They'd basically go through their preferred partners and whatever showed up first on the list would be the one they'd book.
They're not doing you any favors on the side of luxury or thriftiness. It's more just "getting the job done as requested". At least, that was my impression. A travel agent would be better suited to make arrangements based on your preferences or, in today's world, it's pretty just to book this stuff online.
The Platinum Card, and other like-cards, are basically about some perks (airport clubs, pre-sale tickets on certain events, etc.) which may or may not be useful to you. That's really all it is.