Amex Concierge - Platinum/Centurion FAIL

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
17 posts
benhollberg
Centurion Member
Centurion Member
 
Posts: 353
Joined: Mon Apr 29, 2013 6:51 pm
Location: Salt Lake City

Postby benhollberg » Thu Oct 30, 2014 11:42 am

Usually when events are sold out like that and AMEX has no connections they'll look on the secondary ticket market for you. However, I don't recommend buying tickets off the secondary market from AMEX, you can find the exact same thing usually for slightly less if you are willing to do it yourself.
American Express Platinum Card
American Express TrueEarnings Card from Costco
Marriott Rewards Premier Visa Signature Card
Chase Sapphire Preferred World MasterCard
Discover It


luvbullmarkets
Centurion Member
Centurion Member
 
Posts: 241
Joined: Thu Apr 21, 2011 1:02 am
Location: TPC Stonebrae

Postby luvbullmarkets » Thu Oct 30, 2014 12:16 pm

I am convinced had the venue been in Denver, Colorado rather than Boulder you would have tickets to the event. Generally concierge services through AMEX/VISA Signature/MasterCard World etc. have stronger connections and more means of filling requests in the large metropolitan areas.
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

"Attack this day with a level of enthusiasm unknown to mankind." - Jack Harbaugh

thom02099
Centurion Member
Centurion Member
 
Posts: 467
Joined: Sat Apr 13, 2013 7:49 pm
Location: Colorado, USA

Postby thom02099 » Thu Oct 30, 2014 12:56 pm

luvbullmarkets wrote:I am convinced had the venue been in Denver, Colorado rather than Boulder you would have tickets to the event. Generally concierge services through AMEX/VISA Signature/MasterCard World etc. have stronger connections and more means of filling requests in the large metropolitan areas.


Yup, I think this is very true.

Had it been at the Pepsi Center, for example, or Red Rocks, and had the group performing been one sponsored by AMEX, then it would be likely that the Concierge service would have been successful. AMEX also sponsors various tours. I got primo seats to see Fleetwood Mac and Cher at the Pepsi Center using AMEX on sale before general public, as well as Stevie Nicks at Red Rocks. Had I not used that service, and relied on Concierge service via AMEX, I would probably have been able to get tickets, though maybe not as prime as what I got.
Retired, and in the process of retiring cards!
EQ = 846 EX=828 TU = 836 as of 02/2016

yfan
Centurion Member
Centurion Member
 
Posts: 378
Joined: Wed Jul 09, 2014 5:55 pm
Location: San Jose CA

Postby yfan » Thu Oct 30, 2014 3:37 pm

I'm sorry, but the tone I detect in the OP is one of entitlement, not just high expectations. "I have a Platinum card, so I'm important, so I am entitled to any ticket/reservation anywhere and I am entitled to be treated like a celebrity." That isn't how it works. When something is sold out, it's sold out. Your platinum card isn't your golden ticket to everywhere.

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1454
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Thu Oct 30, 2014 8:12 pm

Sorry to hear about your 'failed' request.

I am going to speak about how GOOD the concierge has been with all my requests. They have always pulled thru for me.
Carpe diem quam minimum credula postero!

Brad Bishop
Centurion Member
Centurion Member
 
Posts: 138
Joined: Sat Jul 12, 2014 7:38 am
Location: Atlanta, GA

Postby Brad Bishop » Fri Oct 31, 2014 8:35 am

yfan wrote:I'm sorry, but the tone I detect in the OP is one of entitlement, not just high expectations. "I have a Platinum card, so I'm important, so I am entitled to any ticket/reservation anywhere and I am entitled to be treated like a celebrity." That isn't how it works. When something is sold out, it's sold out. Your platinum card isn't your golden ticket to everywhere.


Going back and reading it, I got a bit of that as well. You're right, the Platinum Card doesn't make you special. If you're a current or formal president, a celebrity, or some other person of wealth or status, someone will make room for you. "I have a Platinum Card" isn't that.

I know that they offered presales to certain events which you may find useful. I never did. It may happen once in an odd moon but it was rare that I was interested in their offers or that they fit my schedule back when I had the Platinum Card.

I never used it for such but I suspect that if you wanted to make travel arrangements, as an example, you could call them up and say, "I want to travel to Miami for a week in December. Please book me a flight from here to there and arrange a stay at a nice hotel," that they'd do it. They're not going to arrange a limo for you, unless you specifically ask for one, as it'll be assumed that you'll take an airport shuttle or cab to the hotel. Also, if you specify the hotel but that hotel is all booked up, they can't make another room for you, but they'll likely call you back with an alternative to get your permission.

I wouldn't expect that they'd automatically book you first class on the plane, but instead just coach, and I wouldn't expect them to find any discounts for alternative airlines or deals on neighboring hotels. They'd basically go through their preferred partners and whatever showed up first on the list would be the one they'd book.

They're not doing you any favors on the side of luxury or thriftiness. It's more just "getting the job done as requested". At least, that was my impression. A travel agent would be better suited to make arrangements based on your preferences or, in today's world, it's pretty just to book this stuff online.

The Platinum Card, and other like-cards, are basically about some perks (airport clubs, pre-sale tickets on certain events, etc.) which may or may not be useful to you. That's really all it is.

luvbullmarkets
Centurion Member
Centurion Member
 
Posts: 241
Joined: Thu Apr 21, 2011 1:02 am
Location: TPC Stonebrae

Postby luvbullmarkets » Fri Oct 31, 2014 5:34 pm

If I am not mistaken concierge services are segregated between Centurion and Platinum cardholders. Or did AMEX finally consolidate them into one for sake of the bottom-line?
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

"Attack this day with a level of enthusiasm unknown to mankind." - Jack Harbaugh



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 2 guests