- Centurion Member
- Posts: 1105
- Joined: Thu Jun 27, 2013 12:39 pm
- Location: EARTH -CA
Nash: Hi, welcome to American Express Chat. My name is Nash. How can I help you today?
Nash: We have not heard from you for some time. Do you wish to continue to chat?
you: Hi, I`m taking a look at my BCE and i see i have some interest fees? why am i being charged interest if i paid my balance in full on august 5th?
Nash: Thank you for responding and apologies for the automatic warnings.
Nash: I understand your concern regarding the interest charges, please don't worry now, I am here to help. I'll check it for you.
Nash: Am I chatting with ---?
Nash: Thank you for confirming.
Nash: Please allow me a moment while I look into your account.
Nash: Thank you for waiting. I'll be with you in just a moment.
Nash: I have checked your account and see that you have been charged residual finance charge..
you: residual finance charge?
Nash: Let me explain..
Nash: As per statement generated on 6/18 your Statement balance was $108.88 and we received payment of $60 due to which interest of $1.02 charged for that statement....
Nash: When payment for the full balance is not received, your balance is then carried forward into the next statement resulting in two months of interest...
Nash: the first month of interest is billed because the full payment is not received.
Nash: The second month resulted in additional interest to cover the time we last billed you, up until the full payment was received.
Nash: That's why interest of $0.04 charged in second statement..
you: i see
Nash: After the second statement if you pay the full balance and pay on time you would not see another finance charges in the 3rd statement.
Nash: You can also check this information online..\
Nash: let me provide you the link...
Nash: Click Here to check this information online
you: i will check the link, thank you
Nash: Let me know if you need any help.
Nash: I really appreciate your kind understanding and co-operation in this regard!
Nash: Have an Excellent day!
Nash: Take care! (Smile)
Why do I have finance charges when I have paid in full?
Even though you paid in full, you may have accrued interest charges on your unpaid balance(s) from the previous billing period(s) up until the date your payment in full was received.
Purchase finance charges will not accrue after two billing statements are paid in full consecutively by the payment due date.
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710
BankofAmerica Cash Rewards [2k] I American Express Blue Cash Everyday [3K] l Discover IT[2.5]
American Express Premier Rewards Gold [NPSL] I Marriott Rewards Premier [5k]
Chase Sapphire Preferred[7.3]
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