hlang wrote:I got a new amex card a month ago. Everything has been fine until today, where they declined a $100 purchase at home depot. I've charged around $1000 to the card so far and paid it off.
I called American Express when I got home to find out what is going on. They told me they need to call my bank to verify some information, but wouldn't specify what they wanted to verify.
They then proceeded to tell me I'd have to get on a three way call with them and my bank to clear my account. I declined, as it's Sunday, for starters.
I have never heard of this before. What is this all about? Anyone else have this happen?
AMEX would need one bank (say, Citibank) you have relationship with and would call Citibank to get that bank to verify your identity (date of birth, address, SSN) and validate your relationship with that bank (checking account number) while AMEX will be on hold, listening to your conversation with the bank; Citibank thanked me for my long relationship with them and AMEX definitely noted that.
Be assured that neither the bank (Citibank in my case) nor AMEX will ask about and need to know how much you have in your accounts. After successful verification, AMEX will thank the bank and conclude the call with the bank; AMEX will then ask if you have contact information to update and then thank you for your cooperation. And you would thank them for the call as well.
All the best!
[I have been reading a lot and a long time; I've registered just to answer your question as it happened to me a while back (a month ago).]