CarefulBuilder14 wrote:Have any Amex platinum holders here made good use of the restaurant reservation feature? Is the idea behind it that it somehow gets you a table when a restaurant says they are booked solid? Or it helps in booking a private event?
I have only used it a handful of times and the last time I did to make a reservation, it was super. I took my fiance to spend the weekend in Denver for her birthday back in March. While waiting in the airport for our flight, we were looking at places to eat dinner that same evening. We came across a very small place that she really wanted to try, but it was a friday around 2pm, and their website strongly recommended reservations. There was nowhere on their site to check for or get them.
I decided just for fun I would call the Platinum Concierge and see what they could do, since it was my fiance's birthday and I had the time. The rep I got was not foreign, very helpful and had a great personality, overall a very nice person to speak with. I told her the occasion and told her where and when we would like reservatons. She put me on hold for about 5 minutes and told me she had gotten us a table for the time we requested. She also told the manager at the restaurant it was my fiance's birthday and asked if they could do something special for us, which she also mentioned to me and I thanked her for it.
When we arrived, they were turning people away and there was a line out the door of people hoping to get in. 3 or 4 employees came up and gave us warm welcomes, introduced themselves, and offered us drinks for the short wait on our table to be ready. The way they treated us made us feel special, like celebrities must feel. It was quite an experience. At her seat at the table was a birthday card with her name on it, signed by all of the employees of the restaurant. Everyone wished her a happy birthday that walked by. It was seriously amazing. I know that it was mostly the establishment responsible for the treatment, but man, I thought "if this is how we will be treated when booking through concierge, I'm going to do this more often!" We spent a good bit of money (the food and drinks were absolutely amazing) and I left them a great tip and we left very happy.