The Platinum card - my experience so far

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MemberSince99
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Postby MemberSince99 » Mon Jul 07, 2014 4:05 pm

That's what Amex says when I read the benefits guide to the card. I have not personally used this feature. That's probably for these really ultra hip and exclusive type places, which I frankly don't visit. But Amex does say that, that certain restaurants will keep tables for Platinum (and Centurion) members. I imagine if you plop a Centurion down, they'll find an open table for you.


rockyrock
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Postby rockyrock » Mon Jul 07, 2014 10:20 pm

CarefulBuilder14 wrote:Have any Amex platinum holders here made good use of the restaurant reservation feature? Is the idea behind it that it somehow gets you a table when a restaurant says they are booked solid? Or it helps in booking a private event?


I used it a few months ago. My cousin was going to the Honda Center and the restaurant they wanted to eat at wouldn't give them reservations until 7:30--the same time the show they were seeing started. I called Platinum Concierge; it took them two days but they were able to score a table for 5:30.

I can think of countless other times in the eight years I've carried the card I should have used the service but it's rare that I do. To be honest I should keep them on speed dial as there are many things they will do for you.
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benhollberg
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Postby benhollberg » Tue Jul 08, 2014 8:52 pm

The restaurant benefits feature seems like something that would be very useful but in my experience it is for many high-end very expensive restaurants. I've tried to use it a few times and was completely unsuccessful, one being a mother's day buffet earlier this year for a restaurant that excepted no reservations at all. It is my belief that American Express has agreements with some restaurants to put aside tables for cardholders. Don't expect every restaurant to cooperate.

This service is a part of the concierge, something that I use on almost a daily basis and find it to be very helpful. They definitely do a lot more than just find you dinner and event tickets.
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CarefulBuilder14
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Postby CarefulBuilder14 » Tue Jul 08, 2014 9:02 pm

benhollberg wrote:This service is a part of the concierge, something that I use on almost a daily basis and find it to be very helpful. They definitely do a lot more than just find you dinner and event tickets.


What are the more day-to-day things they help with? Have there been things other than reservations at some restaurants that they've been unable to do?
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Robrus1
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Postby Robrus1 » Tue Jul 08, 2014 10:33 pm

CarefulBuilder14 wrote:Have any Amex platinum holders here made good use of the restaurant reservation feature? Is the idea behind it that it somehow gets you a table when a restaurant says they are booked solid? Or it helps in booking a private event?


I have only used it a handful of times and the last time I did to make a reservation, it was super. I took my fiance to spend the weekend in Denver for her birthday back in March. While waiting in the airport for our flight, we were looking at places to eat dinner that same evening. We came across a very small place that she really wanted to try, but it was a friday around 2pm, and their website strongly recommended reservations. There was nowhere on their site to check for or get them.

I decided just for fun I would call the Platinum Concierge and see what they could do, since it was my fiance's birthday and I had the time. The rep I got was not foreign, very helpful and had a great personality, overall a very nice person to speak with. I told her the occasion and told her where and when we would like reservatons. She put me on hold for about 5 minutes and told me she had gotten us a table for the time we requested. She also told the manager at the restaurant it was my fiance's birthday and asked if they could do something special for us, which she also mentioned to me and I thanked her for it.

When we arrived, they were turning people away and there was a line out the door of people hoping to get in. 3 or 4 employees came up and gave us warm welcomes, introduced themselves, and offered us drinks for the short wait on our table to be ready. The way they treated us made us feel special, like celebrities must feel. It was quite an experience. At her seat at the table was a birthday card with her name on it, signed by all of the employees of the restaurant. Everyone wished her a happy birthday that walked by. It was seriously amazing. I know that it was mostly the establishment responsible for the treatment, but man, I thought "if this is how we will be treated when booking through concierge, I'm going to do this more often!" We spent a good bit of money (the food and drinks were absolutely amazing) and I left them a great tip and we left very happy.
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Postby supercoolman » Tue Jul 08, 2014 10:42 pm

anyone has a list of airline we can choose to get the incidental reimbursement? the terms directs you to a page requiring special login, so you can't preview it without already having it.

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CarefulBuilder14
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Postby CarefulBuilder14 » Wed Jul 09, 2014 12:08 am

Robrus1 wrote: "if this is how we will be treated when booking through concierge, I'm going to do this more often!" We spent a good bit of money (the food and drinks were absolutely amazing) and I left them a great tip and we left very happy.


That's definitely a more memorable restaurant experience than me getting my 5.5%% cash back last quarter...
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rockyrock
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Postby rockyrock » Wed Jul 09, 2014 8:40 am

supercoolman wrote:anyone has a list of airline we can choose to get the incidental reimbursement? the terms directs you to a page requiring special login, so you can't preview it without already having it.


Best just to call and tell them the airline of your choice. I have found it on the website a few times but it isn't easy.
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djrez4
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Postby djrez4 » Wed Jul 09, 2014 12:07 pm

Robrus1 wrote:We came across a very small place that she really wanted to try, but it was a friday around 2pm, and their website strongly recommended reservations.


What restaurant? Sounds like a good anniversary spot!
[RIGHT][size=100]- Sapphire Preferred - Freedom - Ink - Platinum - Everyday Preferred -[/size]
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djrez4
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Postby djrez4 » Wed Jul 09, 2014 12:07 pm

supercoolman wrote:anyone has a list of airline we can choose to get the incidental reimbursement? the terms directs you to a page requiring special login, so you can't preview it without already having it.


https://rewards.americanexpress.com/olet/splash?campaignId=airline1&offerType=airlinechoice
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