The most appalling thing about outsourced foreign customer service is they play us for idiots. I recently dealt with a call for my computer to a call center in India. Throughout the entire ordeal I spoke with three people who all claimed they had names like Thomas, George, and Mary. I told him they're not fooling me nor anyone else and to be honest. I tried disputing this fact with a manager telling him there is no reason to make up his name, yet he insisted his real birth name was Thomas Matthew Smith.
That is a fake name if I've ever heard one, especially considering he was Indian and the call center was in India.
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